Privacy Policy

1. Who We Are

Skyforwards Logistics ("Skyforwards", "we", "us", or "our") operates the website https://skyforwards.com and provides international courier and logistics services from India to destinations worldwide.

Our registered business address is: 1546B, Westwood lilly, 13th Main Rd, Ram Nagar South, Madipakkam, Chennai, Tamil Nadu 600091

2. Information We Collect

We collect the following types of personal information:

• Identity information — Full name, email address, phone number
• Address information — Sender and recipient postal addresses for courier processing
• Account credentials — Encrypted password when you register a customer account
• Shipment information — Parcel details, weight, declared value and contents description
• Payment references — We do not store card details; payment processing is handled by our payment partner
• Communications — Messages sent via WhatsApp, phone or email enquiries
• Technical data — IP address, browser type, and pages visited (via standard server logs)

3. How We Use Your Information

We use your personal data to:

• Process, fulfil and track your international shipments
• Prepare customs and export documentation required by law
• Communicate shipment status updates via SMS, WhatsApp or email
• Manage your customer account and booking history
• Respond to enquiries and provide customer support
• Comply with Indian export regulations and international customs requirements
• Improve our website and services through aggregate analytics

4. Sharing Your Information

We share your information only as necessary to fulfil your shipment:

• Courier partners — FedEx, DHL, Aramex and other carrier partners who physically transport your parcel
• Customs authorities — Indian Customs, destination country customs agencies as legally required
• Technology providers — Firebase (Google) for secure database and authentication services

We do not sell, rent or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain your shipment records and account data for a minimum of 7 years in compliance with Indian customs and GST regulations. Account data may be deleted upon written request where legally permissible.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@skyforwards.com

7. Cookies

Our website uses essential cookies for authentication (login sessions) and functional cookies to remember your preferences. We do not use tracking or advertising cookies. You may disable cookies in your browser settings, but this may affect your ability to log in.

8. Security

We use industry-standard security measures including HTTPS encryption, Firebase Authentication and role-based access controls to protect your data. No internet transmission is 100% secure; we encourage you to contact us immediately if you suspect unauthorised access to your account.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Us

For any privacy-related questions, contact our team: