Terms of Service

1. Acceptance of Terms

By using the services of Skyforwards Logistics ("Skyforwards"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Skyforwards provides international courier and logistics services from India, including but not limited to:

• International document and parcel courier (SkyExpress)
• Economy international shipping (SkySaver)
• Delivered Duty Paid international courier (SkyTax-Free)
• Customs clearance documentation support
• Real-time shipment tracking

3. Prohibited Items

The following items are strictly prohibited from being shipped through Skyforwards:

• Narcotics, illegal drugs or controlled substances
• Firearms, weapons, ammunition or explosives
• Counterfeit currency or forged documents
• Hazardous materials or flammable liquids
• Live animals
• Any items prohibited by the laws of India or the destination country

Shipments containing prohibited items will be rejected, and any applicable penalties under Indian or international law remain the sole responsibility of the sender.

4. Sender Responsibilities

• Ensure all shipment contents are accurately declared
• Provide correct sender and recipient address details
• Pack shipments securely to withstand international transit
• Comply with all Indian export regulations and customs requirements
• Provide any documentation required by destination customs authorities

5. Pricing & Payment

All shipment estimates provided on our website are indicative. Final pricing is confirmed by our team after reviewing the actual shipment weight, dimensions and declared contents. Chargeable weight is the higher of actual weight or volumetric weight (L × W × H ÷ 5000 in cm). Payment is due before pickup unless agreed otherwise in writing.

6. Customs Duties & Taxes

Unless you select our SkyTax-Free (DDP) service, any import duties, taxes or customs charges levied by the destination country are the responsibility of the recipient. Skyforwards is not liable for delays caused by customs examination or rejection at the destination country.

7. Transit Times

Transit times stated on our website are estimates based on standard operating conditions. Skyforwards is not liable for delays caused by adverse weather, customs examination, public holidays, strikes, force majeure events or any other circumstances beyond our reasonable control.

8. Liability Limitations

Our maximum liability for loss or damage to a shipment is limited to the declared value at the time of booking, subject to our carrier partner's terms. We strongly recommend purchasing appropriate shipment insurance for high-value items. Skyforwards is not liable for indirect, consequential or economic losses.

9. Claims & Disputes

Any claims for loss, damage or delay must be submitted in writing within 14 days of the expected delivery date. Claims submitted after this period will not be accepted. All disputes are subject to the jurisdiction of courts in Tamil Nadu, India.

10. Amendments

Skyforwards reserves the right to amend these Terms of Service at any time. The updated terms will be published on this page with a revised date. Continued use of our services after any amendments constitutes acceptance of the updated terms.

11. Contact

For any questions regarding these terms, contact us: